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Multi-Factor Authentication (MFA)

Last updated January 2022

Multi-factor authentication (MFA) adds an extra layer of security to your account. MFA allows you to use an authenticator mobile app such as Google Authenticator or DUO to verify your login. MFA prevents bad actors from accessing an account even if they've acquired the username and password.

Enabling Multi-Factor Authentication

You can enable MFA from your Profile page (EU). Have your authentication app open and click on Enable Authenticator App Method to start the process. Be sure to save your recovery code somewhere safe in case you ever lose your device.

Once enabled, the next time you log in to your account, you'll see this extra authentication requested.

Recovering Access to Account

In the event that you lose or replace your authentication device, you have a few options to recover access to your account:

  • Use your saved recovery code to login, then re-configure your MFA settings.
  • Have an account Admin reset your MFA settings.

Resetting Multi-Factor Settings

Admin users can reset a user's MFA setting from the Users page (EU), allowing them to log in with just their password. The user will need to re-configure MFA when they log in. Old recovery codes become invalid when MFA is reset and a new one is generated when the user re-enrolls.

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