Multi-Factor Authentication (MFA)
Multi-factor authentication (MFA) adds an extra layer of security to your account. MFA allows you to use an authenticator mobile app such as Google Authenticator or DUO to verify your login. MFA prevents bad actors from accessing an account even if they've acquired the username and password.
Enabling Multi-Factor Authentication
You can enable MFA from your Profile page (EU). SparkPost offers both authenticator app and SMS as methods of MFA. Once enabled, the next time you log in to your account, you'll see this extra authentication requested.
Click on Enable Multi-Factor Authentication to start the process.
Use your authenticator app to scan the QR code in the pop up window. Enter the one-time code and continue. Be sure to save your recovery code somewhere safe in case you ever lose your device.
In the pop up window, click Use Another Method or Recovery Code, then click SMS. Enter your phone number and continue. You will receive an SMS with a one-time code. Enter this code and continue. Be sure to save your recovery code somewhere safe in case you ever lose your device.
Recovering Access to Account
In the event that you lose or replace your authentication device, you have a few options to recover access to your account:
- Use your saved recovery code to login, then re-configure your MFA settings.
- Admin users can reset a user's MFA setting from the Users page (EU). Upon the user's next login, they will be prompted to re-configure their MFA settings.