This guide will help you find the best resource for your inquiry and fastest resolution. As a general rule first search in the latest API docs and knowledge base articles and then try the following.
Service Status
Find out whether the service is up, down, sideways, on vacation or going slow by visiting status.sparkpost.com.
Account Services
| Task | How to get help |
|---|---|
| Upgrades, Downgrades (standard plans) | See the Billing page under Account Settings in the SparkPost app |
| Upgrades - Large Plans & Add-ons | Contact Sales |
| Cancel your Service | Cancel your account (EU) on the Account Settings page in the SparkPost app |
| Billing Inquiries | Contact our Billing Team (EU) |
Account Setup & Requests
| Task | How to get help |
|---|---|
| First Time Setup Support | See the video guides in the Getting Started Section of the support center, if you are still having issues Submit a support request (EU) |
| Dedicated IP Address Requests (for paid plans) | See the IP Pools page under Configuration to request your IP(s) |
| Sending Limit Request | See the Usage page in the app and complete the form under 'Contact support' |
| Custom Bounce Domain | See Setting up Custom Bounce Domain article for instructions |
| Inbound Relay Webhook Setup | See Enable Inbound Relay Webhook for instructions |
Technical Support
| Task | How to get help |
|---|---|
| DKIM Verification Issues | Contact our Compliance Team (EU) |
| Sending Domain Block | See the Domain Requirements Article and if all else fails Contact our Compliance Team (EU) |
| Finding Bounce Information | See Getting Bounce Information for instructions |
| Policy Rejections | See the Suppressions Article |
Support Team Hours
Our Support teams work Monday to Friday 09:00 til 20:00 Eastern Time (UTC-5). When you submit a ticket you will receive an acknowledgment with your case ID, you can reply to this with any further information that will help to expedite your case, screenshots, sample code and as much detail as you can always helps. We will do our best to respond promptly and sort out your query or issue and get you sending as soon as possible.
Integration Support
For ALL integration questions, check out our community slack channel at slack.sparkpost.com and chat with our engineers and other developers using SparkPost. Whether you are using a third party front-end application or service, using an existing Library or building your own, you will find help and advice in the community. The SparkPost community channels include:
- community_support, announcements, subaccounts
- csharp, python, node, php, ruby, wordpress
For common front end integrations we have basic guides in the Integrations Section of the support center or click on the particular guide you require: