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Relaying Denied error

Last updated February 2020

If you are getting a 'Relaying denied' error while trying to connect to, it is likely because you are not connecting to our SMTP endpoint using SSL/STARTTLS and AUTH LOGIN.

Please check that:

  • You are using port 587 (or port 2525 when connecting from a Google Compute Engine environment)
  • That you are connecting using STARTTLS (sometimes labeled SSL)
  • That you are using AUTH LOGIN for the credentials (a username of SMTP_Injection and the password being the API key you created)
  • And your sending domain must already be set up and listed as 'ready to send' in your Sending Domains dashboard
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