End of Life Policy 2012

This document provides the previous version of the formal end-of-life policy for releases of software from Message Systems. The end-of-life policy was updated on May 25, 2018 and is available here.

Unless contrary to a fully executed agreement between Message Systems and a relevant end-user, this policy shall govern the support and maintenance policies of Message Systems relating to superseded versions of its software.

Message Systems defines an “Upgrade” as a major release, intended to provide significant additional features or utility to the software, which is typically identified by an ascending integer to the left of a decimal point, e.g. Momentum version 3.0 is an Upgrade to Momentum version 2.x.

Similarly, Message Systems defines an “Update” as a minor release, intended to enhance current features and/or fix bugs, which is typically identified by an ascending integer to the right of a decimal point, e.g. Message Central version 3.7 is an Update to Message Central version 3.6.

Message Systems also defines “Maintenance” as a release, intended only to correct defects, which is typically identified by an ascending integer to the right of the second decimal point, e.g. Message Central version 3.7.1 is a Maintenance release of Message Central version 3.7.0

New features will only be released in connection with a delivery of the most current version of the software, and will not be back-ported to older releases.

Maintenance mode is defined as a period of time when only Maintenance releases will be released. Maintenance releases will continue for a period of 2 years following the General Availability (GA) date of a subsequent Upgrade release.

End of Support is defined as the time at which technical support is no longer available for a given Upgrade release. Support for older versions of products that have been Upgraded will be available, for those clients with a valid support and maintenance agreement in place, for a period of 3 years from the date the subsequent Upgrade was released. Clients that need support beyond this period should contact their sales representatives.

The same as Upgrade releases, except that any additional releases will only consist of Maintenance Releases of the most recent Update release.

Momentum version 3 became GA on January 17, 2012. Therefore:

Maintenance for all versions of Momentum 2 will end on May 31, 2013. Support for all versions of Momentum 2 will end on May 31, 2014.

As of the date of this policy, Message Systems have not set a target date for the next Upgrade releases of any of its products.